Support

Shipping & Returns

We process every Salimoré order with care and discretion. Below you’ll find our shipping timelines, delivery details, and return rules. If you need help, contact us and we’ll assist you quickly.

Order Processing

  • Orders are typically processed within 1–2 business days.
  • During product drops or peak periods, processing may take slightly longer.
  • You will receive an order confirmation email and a shipping confirmation once dispatched.

Shipping

  • We ship from our fulfillment partner to customers in the Netherlands and internationally.
  • Estimated delivery timelines (after dispatch): 1–3 business days (NL), 3–8 business days (EU/International).
  • Tracking is provided for most shipments.

Delivery Notes

  • Please ensure your shipping address is correct before placing the order.
  • If a parcel is returned to us due to an incorrect address or failed delivery attempts, re-shipping costs may apply.
  • Shipping carriers may experience occasional delays outside our control.

Returns & Refunds

  • You may request a return within 14 days of delivery (where applicable by law).
  • For hygiene and safety reasons, we can only accept returns if the product is unused, unopened, and sealed.
  • Once the return is received and inspected, refunds are issued to the original payment method.
Hygiene policy: Perfume products that have been opened, used, or unsealed cannot be returned, unless the item is faulty or incorrect.

FAQ

Can I change or cancel my order?
If your order has not been dispatched yet, we may be able to help. Contact us as soon as possible with your order number.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery and include clear photos of the parcel and product. We’ll arrange a replacement or solution.
Do you refund shipping fees?
Shipping fees are generally non-refundable, unless the return is due to an incorrect or faulty item.
How do I start a return?
Email us with your order number and reason for return. We’ll provide return instructions and the next steps.

Contact: support@salimore.com
Please include your order number for faster support.